Refund policy

Return & Refund Policy

Last updated: April 20, 2026

At PureWithin, customer satisfaction is extremely important to us. If you are not fully satisfied with your purchase, we are here to assist you. This policy explains your rights and responsibilities regarding returns, refunds, and exchanges in accordance with applicable consumer protection standards.

1. Eligibility for Returns and Refunds

We accept return or refund requests for most physical products within 60 days of delivery.

To qualify for a return, the item must:

Be unused and in the same condition as received
Be in its original packaging
Include valid proof of purchase (such as an order number or receipt)

The following items are not eligible for return or refund:

Perishable goods such as supplements that have been opened or unsealed
Gift cards
Opened health and personal care items
Hazardous or flammable materials
Items marked as final sale or clearance

2. How to Request a Return or Refund

To initiate a return or refund, you must first contact our support team:

Email: info@try-purewithin.com

Important:

Do not send any items back to our business address. The address listed below is not a return address and cannot accept returned packages.

Once your request is reviewed, our team will provide you with the correct return instructions and the appropriate return shipping address.

Any items sent back without prior approval may not be eligible for a refund and could be rejected or returned at your expense.

3. Refunds

After receiving and inspecting your return, we will notify you by email regarding the approval status.

If approved, your refund will be processed to your original payment method within 5 to 10 business days, depending on your payment provider.

Refunds apply to the product cost only
Original shipping fees are non-refundable unless the item was defective, damaged, or incorrect

4. Exchanges

We only replace items if they are defective, damaged upon arrival, or incorrect.

To request an exchange, please contact us at info@try-purewithin.com within 7 days of receiving your order, including a clear description and photo of the issue.

5. Late or Missing Refunds

If you have not received your refund:

Check your bank or payment account again
Contact your payment provider, as processing times may vary

If the refund is still not received after 10 business days, please contact us for assistance.

6. International Orders

Customers outside the United States are responsible for return shipping costs unless the item is defective or incorrect.

Please note:

Duties, customs fees, and import taxes are non-refundable
If a package is returned due to an incorrect address or refusal, a restocking fee may apply
Original shipping costs are non-refundable

7. Disputes and Chargebacks

Before initiating a chargeback or dispute, we strongly encourage you to contact us first so we can resolve the issue directly.

We aim to handle all concerns in line with payment provider policies, including those of PayPal, Stripe, Klarna, and Shopify Payments.

8. Changes to This Policy

PureWithin reserves the right to update or modify this policy at any time. Any changes will be posted on this page with an updated revision date.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

PureWithin

Cloud Nine Collective

30 N Gould St Ste R

Sheridan, WY 82801

United States