Refund policy

Return & Refund Policy

Last updated: August 29, 2026


90-DAY MONEY-BACK GUARANTEE

We stand behind every PureWithin product. If you are not completely satisfied within 90 days of receiving your order, reach out to our support team and we will process a full refund quickly.


RETURN POLICY

We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused and in its original packaging. You will also need the receipt or proof of purchase.


How to Start a Return

To initiate a return, contact us at support@try-purewithin.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.


90-Day Money-Back Guarantee Requirements

  • Applies to all PureWithin products purchased on the official website
  • - Limited to one (1) claim per customer or household
  • - Refund request must be submitted within 90 calendar days of delivery of your order
  • - Does not apply to purchases made through third-party retailers
  • - Refunds will be issued to the original form of payment
  • - The 90-day period does not reset with replacement or subsequent subscription shipments
  • PureWithin reserves the right to deny refunds in cases of suspected abuse, fraud, resale activity, or misuse of this Guarantee. This Guarantee may be modified or withdrawn for future purchases at any time.

RECEIVED A DAMAGED OR WRONG ITEM?

Please inspect your order upon reception. If anything is not right, contact our support team right away at support@try-purewithin.com. We will resolve it quickly, typically within 1 business day, with a free replacement or refund.

 

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including opened perishable goods, sale items, and gift cards. Please get in touch if you have questions about your specific item.

 

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. For exchanges due to damage or defect, we provide free exchanges with no handling fee.

 

EUROPEAN UNION - 14-DAY COOLING OFF PERIOD

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition as received, unused and in its original packaging, with the receipt or proof of purchase.

 

REFUNDS

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@try-purewithin.com.

 

SUBSCRIPTION CANCELLATIONS

You may cancel your subscription at any time - no commitments, no hidden fees, and no minimum subscription period. To manage your subscription, log into your account portal at any time for self-service options, or contact our support team. See our Cancellation Policy for full details.

 

CONTACT US

Email: support@try-purewithin.com

We aim to respond to every inquiry within 24 hours.