Cancellation policy

Cancellation Policy

Effective Date: August 29, 2026


PART 1 - HOW YOUR SUBSCRIPTION WORKS

When you select a Subscribe & Save option at checkout, you agree to a recurring delivery and billing schedule. Your saved payment method will be automatically charged at the agreed subscription price at the start of each billing cycle, and your order will ship according to your selected delivery interval (e.g., every 4 weeks). By completing your subscription purchase, you authorize PureWithin to charge your payment method on a recurring basis until you cancel using one of the methods in Part 2 below.


1.1 Pre-Charge Reminder Notices

You will receive an email reminder 3 days before each upcoming charge. This notice includes the exact amount to be charged, your scheduled ship date, and a direct link to manage, skip, pause, or cancel your subscription. To avoid being charged for an upcoming cycle, you must cancel or skip at least 24 hours before the scheduled billing date shown in your reminder email.


1.2 Subscription Pricing

Your locked-in subscription price will not change without 14 days' advance written notice sent to your email address on file. If we notify you of a price change, you may cancel before the new price takes effect with no penalty or fees.


PART 2 - HOW TO CANCEL

PureWithin means it when we say "Cancel Anytime". Below are your guaranteed cancellation options. We will never use retention scripts, dark patterns, or multi-step barriers to prevent you from cancelling.


Option A - Customer Portal (Fastest)

  1. Log in to your account at try-purewithin.com
  2. 2. Navigate to "Manage Subscription"
  3. 3. Click "Cancel Subscription" and confirm
  4. 4. Cancellation takes effect immediately; a confirmation email is sent within minutes

Option B - Email

Email support@try-purewithin.com with the subject line "Cancel Subscription". Include your order number and the email address used at purchase. We will confirm cancellation within 1 business day.


CANCELLATION DEADLINE: You must cancel at least 24 hours before your next scheduled billing date to avoid being charged for the upcoming cycle. Cancellations received after this window will apply to the following cycle; the already-processed order will ship as scheduled.


2.1 What Happens After You Cancel

You receive a cancellation confirmation email immediately. Any already-processed or shipped order will continue to arrive as scheduled. You will not be charged again after the confirmed cancellation date. Your account remains active and you may re-subscribe at any time.


2.2 Skip or Pause a Shipment

You may skip, delay, or pause any upcoming order through your customer portal up to 24 hours before the scheduled billing date. There is no limit on the number of times you may skip or pause, and PureWithin will never penalize you for doing so.


PART 3 - REFUNDS ON SUBSCRIPTION ORDERS

Subscription orders are covered by our 90-Day Money-Back Guarantee (see our Return & Refund Policy). In addition, refunds on subscription charges are available in the following circumstances:

  • Order charged but not yet shipped: contact support within 7 days of the charge. If the order has not shipped, a full refund is issued immediately.
  • - Damaged or incorrect item received: full refund or free replacement issued. Photo documentation may be requested.
  • - Unauthorized or unrecognized charge: contact support immediately; investigated and refunded where confirmed.
  • - Cancellation not processed in time due to our error: contact support immediately; investigated and resolved within 3 business days.

3.1 How to Request a Refund

Email support@try-purewithin.com with your order number, the email address used at purchase, and a brief description of the issue. We respond within 1 business day and process approved refunds within 3-5 business days.


3.2 Refund Timeline

Approved refunds are returned to your original payment method within 5-7 business days of approval. Depending on your bank, funds may take an additional 2-5 business days to appear on your statement.


3.3 What Is Not Refundable

  • Change-of-mind cancellations on orders that have already shipped (these are covered instead by the return process in our Return & Refund Policy)
  • - Subscription orders cancelled after the 24-hour pre-billing deadline where the order has already processed and shipped
  • - Purchases made through any third-party retailer (subject to those platforms' individual policies)

PART 4 - CUSTOMER CONTACT & SUPPORT

Email: support@try-purewithin.com

Website: try-purewithin.com

We aim to respond to every inquiry within 1 business day.